Does your business have a contingency plan for when a crisis hits?
Specifically, if you had to quickly shutdown operations, do you have a plan in place to communicate the shutdown to your customers?
I ask this because a new vendor I’ve been working with – I’m the customer – has been problematic this month and owes me a chunk of money, and quite frankly, they’ve already made me pretty anxious due to their previous behavior. So, when a very important email I sent them on Friday went unanswered, the anxiety only got worse.
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