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Customer Service: Relieve Anxiety Before it Turns to Frustration

By Ryan Shell

One reason people get frustrated is because they get anxious.

And they often get anxious, as related to business, because they don’t have information.

With that said, start to keep an eye out for your customers anxiety.

When you notice they are getting anxious, do your best to alleviate it before it turns to frustration.

 

About Ryan Shell

Ryan is an entrepreneur. He currently runs the fashion brand The Home T and is a recovering PR & Marketing Executive. Raising money for multiple sclerosis research is a passion. He’s a public speaker, cyclist, blogger and an amateur photographer. He’s also goofy.

Trackbacks

  1. During a Crisis Communicate with Your Customers | RyanShell.com says:
    April 22, 2013 at 7:23 am

    […] By not doing any of these steps you risk leaving your customers in the dark, which will increase their anxiety and eventually lead to frustration. […]

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